Virgil Tiberiu Moldovan
Hospitality & Operations Professional
Livigno, IT.About
Highly dedicated and versatile professional with over a decade of experience in hospitality, operations, and client care, adept at ensuring guest satisfaction, maintaining secure environments, and optimizing operational efficiency. Proven ability to manage diverse responsibilities, from overnight security and guest relations to kitchen management and personalized caregiving. Eager to leverage strong organizational, communication, and problem-solving skills to contribute to a dynamic organization and pursue new growth opportunities.
Work
Hotel Intermonti
|Night Doorman
Livigno, Lombardy, Italy
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Summary
Managed comprehensive overnight hotel operations, ensuring guest satisfaction, premises security, and facility upkeep for a busy establishment.
Highlights
Orchestrated seamless guest arrivals and departures, consistently delivering courteous and efficient service to enhance the overall guest experience.
Maintained a secure environment by diligently monitoring premises and guests throughout the night shift, proactively addressing potential security concerns.
Responded to and professionally resolved diverse guest inquiries and concerns, significantly contributing to high levels of customer satisfaction.
Ensured pristine conditions in the lobby and common areas, upholding rigorous standards of cleanliness and order throughout the night.
Provided immediate and effective assistance during emergency situations, including medical and security incidents, ensuring guest safety and operational continuity.
Restaurante Agricolab
|Dishwasher / Kitchen Helper
Giarre, Sicily, Italy
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Summary
Ensured high standards of kitchen hygiene and provided essential support for food preparation and operational efficiency in a bustling restaurant environment.
Highlights
Managed high-volume dishwashing operations, ensuring timely cleaning and sanitization of all kitchenware to meet stringent health and safety standards.
Streamlined kitchen workflow by effectively assisting staff with food preparation, organization, and maintaining a clean, orderly work environment.
Operated and maintained commercial dishwashing equipment efficiently, contributing to smooth kitchen operations and reducing downtime.
Contributed to meal service by preparing and cooking food items as needed, ensuring quality and timely delivery during peak hours.
Upheld rigorous cleanliness protocols for all kitchen equipment and work areas, ensuring a safe and hygienic culinary environment for the team.
Family members & Pompe Fúnebre Lemura
|Caregiver
Giarre, Sicily, Italy
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Summary
Provided compassionate and comprehensive care, managing client needs, fostering strong relationships, and ensuring well-being and logistical support.
Highlights
Delivered personalized care by actively listening to and addressing client needs and preferences, significantly enhancing their comfort and well-being.
Cultivated trusting relationships with clients and their families, creating a supportive and empathetic care environment over a four-year period.
Efficiently managed client schedules and appointments, ensuring timely attendance at all necessary medical appointments and social engagements.
Facilitated client mobility by providing safe transportation and physical assistance with walking and transferring, improving independence and quality of life.
Demonstrated strong problem-solving and adaptability in responding to diverse client requirements and unexpected situations, ensuring continuous high-quality care.
Restaurant Varzarie
|Head Waiter
Cluj, Cluj County, Romania
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Summary
Led dining room operations, ensuring exceptional guest experiences through meticulous organization, adherence to health standards, and effective team coordination.
Highlights
Managed and maintained a pristine and organized dining area, consistently exceeding health and safety regulations and enhancing overall guest comfort.
Coordinated seamlessly with kitchen staff to optimize food order delivery, significantly improving service speed and overall guest dining experience.
Trained and mentored junior waiting staff, fostering a cohesive team focused on delivering high service standards and operational excellence.
Proactively addressed guest feedback and efficiently resolved issues, ensuring high levels of customer satisfaction and positive reviews.
Implemented efficient table management strategies, maximizing seating capacity and minimizing wait times during peak hours to enhance guest flow.
Education
Colegiul Tehnic
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Vocational Diploma
Electricity and Electrical Equipment
Languages
English
Italian
Spanish
Romanian
Skills
Operational Management
Attention to Detail, Time Management, Efficiency, Organization, Workflow Optimization, Logistics Management, Facility Maintenance.
Customer & Client Service
Communication, Guest Relations, Client Management, Problem Solving, Empathy, Conflict Resolution.
Safety & Security
Premises Monitoring, Emergency Response, Health & Safety Compliance, Security Protocols, First Aid.
Technical & Support
Electrical Equipment, Dishwashing Machine Operation, Food Preparation, Kitchen Hygiene, Mobility Assistance.
Interests
Performing Arts
Amateur Acting, Theater, Drama.